Shipping policy

My shipping policy is that I do not accept any returns or refunds if your package shows it is out for delivery or in transit. The customer will have to contact the shipping company to file a claim for their lost package. I have insurance on all of my packages, which was also shared with the customer. She needs to contact UPS to get her money back for her lost package. I have done my part by shipping our order. UPS did not deliver. She needs to contact UPS to get her money back for her lost package.